Delivery Info

In these Terms and Conditions “you” and “your” as appropriate refer to the Client and “us”, “our” and “we” refer to Yorkshire Design Associates Ltd.

When appropriate, Goods will be delivered to the delivery address supplied by you.  We will endeavour to meet any specified delivery date, but such dates are estimates only and we shall not be liable for the consequences of any delay.

We shall, in any event, be entitled to extend the delivery period where a delay is caused by factors outside our reasonable control.  Time for delivery shall not be of the essence of the contract unless previously agreed by us in writing.

You are considered to have given authority to any neighbours or work colleagues to accept delivery on your behalf and to sign the delivery note.

In the event of you not being present to accept delivery, any alternative delivery instructions which have been authorised by you, we will not, thereafter, be liable for the consequences of any Goods being lost or damaged.

We may deliver the Goods by instalments. Each instalment shall constitute a separate contract and failure by us to deliver any one or more of any of the instalments in accordance with these Conditions, or any claim by you in respect of any one or more instalments, shall not entitle you to treat the Contract as a whole, as repudiated.

If we accept responsibility for failure to deliver the Goods (or any instalment) our liability shall be limited to the excess (if any) of the cost to you (in the cheapest available market) of similar Goods to replace those not delivered.

If you fail to take delivery of the Goods or fail to give us adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond your reasonable control or by reason of our fault) then, without prejudice to any other right or remedy available to us, we may store the Goods until actual delivery and charge you for the reasonable costs (including insurance) of storage.

If you request to collect the goods from our premises or, alternatively, our agent’s premises, with prior consent, then you are responsible for the cost of and the condition or loss of goods in transit to their final destination. On the collection of Goods from our premises, any carriage costs incurred by us from our agent will be charged to you.

Notwithstanding delivery of the Goods, we still own them until you have settled all invoices relating to them and any other contracts between us.

You are responsible for the risk of damage to the Goods as soon as they are delivered to you or when the Installation Works have been completed, whichever is the later.  

You are responsible for covering the cost of insuring the goods in transit from our premises to your requested delivery address.

We reserve the right to make reasonable amendments to our terms and conditions. If you would like to discuss any of the Terms and Conditions above, please do not hesitate to call our design team on +44 (0)1423 863097.

 

YDA Recommendations for receiving your new purchases.

Please take time to read these guidelines. They are designed to safeguard all parties in the unlikely event of delayed delivery or goods damaged in transit.

Make sure someone is available on the day of delivery.

Have a dry and clear space available for the product to be stored.

When receiving your delivery, please check all items with the driver to ensure everything on the delivery note has arrived.

Incorrect and visually damaged items should be returned with the driver immediately, marking the delivery note accordingly.

We are unable to accept shortage or damage claims received more than 2 days after delivery. For any items not reported to us within this time frame will need to be reordered and delivery costs as well as admin charges will be passed direct onto the customer.

Late notification is likely to delay installation for which we cannot be held accountable.

Under no circumstances should you remove your existing parts until you have checked all components thoroughly.

It’s important these guidelines are followed as claims for inconvenience and re-installation costs will not be accepted.

Research shows that over 90% of complaints regarding product failure are due to installer or handling errors.

 

Orders and Returns

In these Terms and Conditions “you” and “your” as appropriate refer to the Client and “us”, “our” and “we” refer to Yorkshire Design Associates Ltd.

Payment in full at the time of order is required before an order can be confirmed and placed. In the event of payment being declined we reserve the right to refuse the order. 

Quotes provided are valid for 30 days from the date of issue. We reserve the right to amend quotes after the 30 days has expired, thereafter a new quote is required to reflect any potential price increase or decrease.  

Where orders of a large scale have been discounted, the amount of discount and prices are based upon the quantities quoted. We reserve the right to alter the quote to reflect any changes in quantities and or supplier price increase or decrease.

All quotations and invoices are inclusive of VAT unless stated otherwise. In the instance you are VAT exempt, a certification and company VAT number is required at the time of order. Failure to do so prior to confirmation may result in the full VAT being applied.

In the interest of price matching, we will require a headed written confirmation from the other service providers to be able to consider their offer.  

You become the owner of the Goods on making payment in full as detailed in your invoice, inclusive of VAT and delivery charges.

We accept all major credit and debit cards, including Mastercard, Visa and American Express. Transactions can be made either via the online shop, processed through the PayPal payment gateway or over the phone by calling our design team on +44 (0)1423 863097.

All descriptions and illustrations of Goods provided by us are intended for general guidance only and do not form part of any Contract between us.  We provide them with the belief that they are as accurate as reasonably possible but cannot warrant their accuracy. 

You are solely responsible for ensuring the accuracy of the terms of any order (including any applicable specification you submit), and for giving us any necessary information to enable us to perform the Contract.

We reserve the right to make any changes in the specification of the Goods without notice to you which are required to conform with any applicable statutory or EC requirements.

While we will do our best to comply with any requirements you may notify us of, you are responsible for ensuring that the Goods are suitable for your purpose, meet your requirements and are in accordance with any description put forward by you.

It is your responsibility to check and determine your full ability to receive the Products ordered. This includes ensuring that the Products ordered can be transported through the doorways and stairwells, and will, physically and aesthetically, fit into your room of choice. Failure to do so will result in us reserving the right to accept the return of the Goods, and a refund, on this basis.

Damages and returns must be reported to us within 3 days of receipt of goods. If you are reasonably dissatisfied with the quality of the Goods, we will honour a refund within 7 days of receipt of Goods into our premises, subject to them being received in the same condition as delivered.

Where third-party re-stocking charges are incurred by ourselves, these will be charged to you at 30% of the original cost of the returned Goods, as detailed on the invoice.

Bespoke products described alternatively as non-standard, customised, made-to-order or special-order Products, cannot be refunded and you will not be able to change the order once the item has entered production. 

We reserve the right to make reasonable amendments to our terms and conditions. If you would like to discuss any of the Terms and Conditions above, please do not hesitate to call our design team on +44 (0)1423 863097.

 

Complaints

We aim to deliver the best design and e-commerce service, offering the finest quality products delivered to you in perfect condition, so, in the unlikely event that you are not fully satisfied with your Goods, you can tell us about your problems in the following ways:

If you have any questions or complaints about the Product, please contact us by calling our design team on Tel +44 (0)1423 863097 or write to us by email at info@yorkshiredesignassociates.co.uk or by post to Yorkshire Design Associates, Unit 1C, Follifoot Ridge Farm Business Park, Pannal Road, Harrogate. North Yorkshire HG3 1DP.

 If you have any queries about these Terms & Conditions, or if you wish to make a complaint then please contact us in writing by email info@yorkshiredesignassociates.co.uk or by post to Yorkshire Design Associates, Unit 1C, Follifoot Ridge Farm Business Park, Pannal Road, Harrogate. North Yorkshire HG3 1DP